cioinsight.com

McCormick Spices Up Sales Through APIs

The spice and packaged goods giant turns to an API strategy to deliver greater value to its business partners and customers, while boosting brand loyalty. Continue »
cioinsight.com

A Note to Customer Support

If the ongoing demand for customer service and tech support exceeds your ability to respond promptly and efficiently, your business and pricing model is flawed. Continue »
cioinsight.com

Executive Leaders Are Unprepared for Emerging Tech

A significant share of CIOs and other C-level executives surveyed said they may not be prepared for today's rapidly developing technology and business changes, according to a recent survey from Deloitte. The... Continue »
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CIOs Take a Lead Role in Risk Management

In addition to serving as top IT innovators, CIOs are taking a primary role in the reduction of tech-related risks, according to a recent survey from FT Remark and Wipro. The resulting report, titled "Building... Continue »
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User Experience Is Everything

Good business and world-class capabilities are about making it possible for people to do the things they want to do in a simple and straightforward way. Continue »
cioinsight.com

Mobile Collaboration: Barriers and Opportunities

A new study, "The State of Mobile Enterprise Collaboration 2014: From Personal Productivity Toward The Connected Enterprise on the Go," finds barriers and opportunities that are driving mobile collaboration. It also... Continue »

IT NEWS & TRENDS

 

11 Facts You Need to Know About the Cloud

This is the first year that the majority of organizational workloads are expected to take place in the cloud, which means that CIOs need to gather actionable information about this dominating tech topic. Given all of the interest, TeleTech has... More »

Trolling for Trolls

Savvy business leaders use legitimate feedback to shape their products and services. They also take steps to address the problem of fake reviews from trolls. More »

State CIOs Benefit From Shifts in IT Management

If you think you have a lot on your plate, you should take a look at what state CIOs are taking on: A significant number are taking the lead role in dozens of major IT projects, with most budgeted at more than $20 million, according to a... More »

Avoiding the Social Noise

It's easy to get caught up in social media, but there are reasons to question the veracity of its data and ponder whether it's delivering valid, useful results. More »

The Rise of No-Location Jobs

Since the turn of the millennium, the value chain for IT back-office services has evolved dramatically, resulting in the use of talent from all across the globe. Initially, the impetus was to reduce costs through offshoring. Then came outsourcing,... More »

Eight Top Challenges of Virtualization Management

Virtualization now accounts for one-half of all server workloads—and it should reach more than 85 percent by 2016, according to Gartner. The benefits are many: Virtualization can reduce server incidents by 27 percent, system downtime by 26... More »

EXPERT VOICES

 

An Unconventional Solution to a Big IT Problem

Users believe IT will somehow divine a perfect system for them. As much as IT pros wish this unrealistic expectation would go away, they know it’s not possible. More »

The Social Side of Emotional Intelligence

The external aspects of emotional intelligence—social awareness and relationship management—can help you focus on others and build effective relationships. More »

Get Your Head in the Clouds

CIOs need to embrace cloud-based applications and infrastructure in order for their organization to be digitally competitive, but a lack of budget and security concerns is hampering their digital initiatives. More »

Do We Need a CDC for Cybersecurity?

A centralized cybersecurity agency could leverage the mission and approach of the U.S. Centers for Disease Control and Prevention to proactively respond to cyber threats in real-time. More »

The Power of Two: When CIOs and CMOs Work Together

When CIOs and CMOs share a unified digital vision, IT and marketing have the ability to create the best-possible digital experience for their customers. More »

The Enterprise Is a Target

A new Kaspersky Lab survey finds that the enterprise is a favorite target of cybercriminals, with the average cost of a security breach now totaling $720,000 for a large company. More »
 
 
 
 
 
 
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