| Business intelligence / analytics / data mining software |
17 |
59% |
3 |
9 |
8 |
13.10% |
140 |
| Business process management and modeling software |
45 |
33% |
9 |
7 |
14 |
11.80% |
62 |
| Collaboration software |
25 |
48% |
12 |
5 |
4 |
14.80% |
110 |
| Compliance / corporate governance software |
41 |
38% |
30 |
2 |
27 |
7.00% |
91 |
| Content / Information lifecycle management software (includes digital asset and document management) |
25 |
48% |
4 |
8 |
12 |
12.60% |
104 |
| Corporate portals |
29 |
46% |
10 |
6 |
8 |
13.10% |
101 |
| CRM software |
39 |
39% |
30 |
2 |
7 |
13.20% |
94 |
| Customer self-service technologies and applications |
44 |
34% |
15 |
5 |
2 |
16.60% |
74 |
| Database systems |
6 |
75% |
43 |
-1 |
13 |
12.10% |
234 |
| E-commerce systems |
43 |
36% |
36 |
1 |
17 |
10.20% |
93 |
| Email and instant messaging software |
15 |
61% |
49 |
-7 |
20 |
9.00% |
188 |
| Engineering / product development software |
47 |
28% |
41 |
-1 |
33 |
6.40% |
77 |
| ERP systems |
37 |
41% |
27 |
3 |
11 |
12.70% |
113 |
| IT governance and asset management software |
37 |
41% |
8 |
7 |
15 |
10.80% |
83 |
| Open source applications and systems |
47 |
28% |
29 |
2 |
3 |
15.40% |
74 |
| Application development tools |
24 |
51% |
47 |
-6 |
35 |
6.30% |
152 |
| Integration tools / middleware (other than web services or SOA) |
42 |
37% |
35 |
1 |
37 |
6.20% |
100 |
| Operating system upgrades |
7 |
74% |
20 |
4 |
30 |
6.90% |
209 |
| Storage management software |
19 |
56% |
27 |
3 |
27 |
7.00% |
135 |
| Virtualization (servers and storage) |
11 |
67% |
1 |
15 |
1 |
20.10% |
157 |
| Voice over IP |
19 |
56% |
2 |
10 |
6 |
13.80% |
125 |
| Web services / service-oriented architecture |
22 |
53% |
20 |
4 |
19 |
9.50% |
139 |
| Anti-virus / spyware / malware software and suites |
3 |
80% |
48 |
-7 |
41 |
5.30% |
254 |
| Intrusion prevention and detection systems |
11 |
67% |
38 |
0 |
24 |
7.70% |
176 |
| Network access control / identity management systems |
19 |
56% |
6 |
8 |
27 |
7.00% |
134 |
| Patch management systems |
25 |
48% |
18 |
4 |
47 |
3.50% |
115 |
| Virtual private networks |
14 |
63% |
46 |
-3 |
46 |
3.90% |
187 |
| Audio / Video equipment |
35 |
42% |
50 |
-7 |
45 |
4.10% |
110 |
| Client PCs (desktops and laptops) |
1 |
86% |
44 |
-2 |
40 |
5.40% |
270 |
| Networking equipment (non-wireless) |
3 |
80% |
45 |
-3 |
39 |
5.60% |
250 |
| Networking equipment (wireless) |
11 |
67% |
42 |
-1 |
33 |
6.40% |
191 |
| Servers (mainframes) |
50 |
26% |
40 |
-1 |
18 |
10.10% |
69 |
| Servers (non-mainframes) |
2 |
82% |
39 |
0 |
25 |
7.50% |
247 |
| Storage equipment |
7 |
74% |
32 |
2 |
5 |
13.90% |
204 |
| Telecomm equipment |
9 |
73% |
7 |
7 |
22 |
8.10% |
196 |
| Business process outsourcing (included in IT budget) |
46 |
32% |
25 |
3 |
22 |
8.10% |
78 |
| IT strategy consulting and advisory services |
30 |
45% |
18 |
4 |
16 |
10.70% |
116 |
| Management and leadership training |
23 |
52% |
16 |
4 |
32 |
6.50% |
141 |
| Systems development and integration outsourcing |
30 |
45% |
13 |
5 |
35 |
6.30% |
114 |
| Technical training |
5 |
78% |
11 |
5 |
41 |
5.30% |
226 |
| Data center / server monitoring and management services |
33 |
43% |
36 |
1 |
31 |
6.60% |
117 |
| Desktop management services |
39 |
39% |
20 |
4 |
49 |
3.00% |
99 |
| Disaster recovery / business continuity services |
17 |
59% |
4 |
8 |
21 |
8.80% |
150 |
| Mobile devices and telecom services (Smart phones, PDAs, mobile phones) |
10 |
69% |
16 |
4 |
38 |
6.00% |
204 |
| Network monitoring and management services |
25 |
48% |
33 |
1 |
48 |
3.30% |
125 |
| Security management services |
35 |
42% |
13 |
5 |
41 |
5.30% |
111 |
| Software as a service / ASPs |
47 |
28% |
20 |
4 |
10 |
12.80% |
68 |
| Storage / remote backup services |
30 |
45% |
20 |
4 |
26 |
7.20% |
125 |
| Telecomm services |
15 |
61% |
33 |
1 |
44 |
5.00% |
184 |
| Web hosting services |
33 |
43% |
25 |
3 |
50 |
2.80% |
121 |
