Vendor Value Survey: The Big Picture - ' Reliability ' (
Page 4 of 7 )
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Reliability
The Vendor value survey's "Reliability" ratings look at three factors that make a vendor a good business partner. The percentages are the percent of respondents that gave the vendor an "excellent" or "good" rating, rather than "fair" or "poor".
| Overall Rank 2007 |
Overall Rank 2006 |
Vendor |
Overall rating* |
Meets commitments on time and on budget** |
Rank |
Is flexible and responsive** |
Rank |
Meets quality expectations** |
Rank |
| 1 |
3 |
Red Hat |
80% |
81% |
1 |
73% |
4 |
85% |
3 |
| 2 |
N/A |
Google |
79% |
79% |
2 |
71% |
7 |
84% |
5 |
| 2 |
6 |
Hewlett Packard |
79% |
78% |
5 |
78% |
1 |
84% |
5 |
| 2 |
10 |
VeriSign |
79% |
79% |
2 |
77% |
2 |
86% |
2 |
| 5 |
14 |
Check Point Software |
77% |
78% |
5 |
72% |
5 |
90% |
1 |
| 5 |
5 |
Research in Motion |
77% |
79% |
2 |
66% |
14 |
81% |
8 |
| 7 |
3 |
Cisco Systems |
76% |
78% |
5 |
75% |
3 |
85% |
3 |
| 7 |
7 |
Citrix Systems |
76% |
78% |
5 |
70% |
8 |
79% |
12 |
| 7 |
7 |
Dell |
76% |
78% |
5 |
70% |
8 |
80% |
10 |
| 7 |
10 |
McAfee |
76% |
76% |
11 |
69% |
11 |
81% |
8 |
| 11 |
2 |
Trend Micro |
75% |
78% |
5 |
72% |
5 |
79% |
12 |
| 12 |
N/A |
Adobe |
73% |
75% |
12 |
69% |
11 |
83% |
7 |
| 13 |
13 |
EMC |
71% |
72% |
13 |
70% |
8 |
80% |
10 |
| 14 |
9 |
Apple |
70% |
72% |
13 |
68% |
13 |
78% |
14 |
| 15 |
14 |
Symantec |
69% |
71% |
15 |
64% |
16 |
76% |
15 |
| 16 |
10 |
Motorola |
68% |
70% |
16 |
63% |
19 |
76% |
15 |
| 17 |
17 |
IBM |
66% |
65% |
20 |
64% |
16 |
73% |
17 |
| 18 |
21 |
Sun Microsystems |
65% |
67% |
19 |
64% |
16 |
71% |
18 |
| 19 |
26 |
SAP |
64% |
61% |
26 |
59% |
21 |
67% |
23 |
| 20 |
26 |
T-Mobile |
63% |
68% |
17 |
65% |
15 |
61% |
30 |
| 21 |
26 |
BellSouth |
62% |
65% |
20 |
57% |
23 |
61% |
30 |
| 21 |
24 |
Microsoft |
62% |
64% |
23 |
51% |
30 |
68% |
20 |
| 21 |
18 |
Verizon Wireless |
62% |
61% |
26 |
58% |
22 |
68% |
20 |
| 24 |
30 |
Business Objects |
61% |
65% |
20 |
56% |
25 |
65% |
26 |
| 25 |
33 |
SunGard |
61% |
68% |
17 |
63% |
19 |
68% |
20 |
| 26 |
23 |
Novell |
60% |
59% |
31 |
54% |
26 |
67% |
25 |
| 27 |
25 |
Avaya |
59% |
64% |
23 |
51% |
30 |
69% |
19 |
| 27 |
16 |
Palm |
59% |
60% |
29 |
51% |
30 |
62% |
29 |
| 29 |
18 |
Nortel Networks |
58% |
60% |
29 |
54% |
26 |
64% |
27 |
| 29 |
30 |
Oracle (including Hyperion) |
58% |
61% |
26 |
49% |
35 |
67% |
23 |
| 31 |
N/A |
Deloitte |
56% |
62% |
25 |
54% |
26 |
63% |
28 |
| 31 |
26 |
Sprint Nextel |
56% |
57% |
32 |
57% |
23 |
59% |
32 |
| 33 |
38 |
Qwest Communications |
54% |
54% |
34 |
53% |
29 |
56% |
34 |
| 33 |
36 |
Verizon Communications |
54% |
52% |
35 |
50% |
33 |
56% |
34 |
| 35 |
36 |
CA |
52% |
57% |
32 |
50% |
33 |
54% |
36 |
| 36 |
35 |
Cognos |
51% |
52% |
35 |
44% |
38 |
59% |
32 |
| 37 |
30 |
AT&T (including Cingular)*** |
49% |
47% |
37 |
48% |
36 |
54% |
36 |
| 38 |
40 |
Accenture |
47% |
46% |
38 |
48% |
36 |
42% |
38 |
*Combined value and reliability ratings.
**Percentage of IT executives rating vendor as excellent or good.
***Cingular ranked 38th in the 2006 Vendor Value survey
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