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Winners and Losers: Survey Shows Shifts in Customer Esteem
By Allan Alter
2005-12-15

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Consultants and telecoms have fared poorly in past surveys; so why are ratings for some of them rising so quickly, while Oracle, AT&T, Symantec and others drop in double-digit percentages?

In past surveys, consulting, outsourcing and telecom firms fared poorly. But this year, Accenture and Deloitte dramatically improved their scores, by 14.1 and 11.9 percentage points respectively, while two telecoms—BellSouth and Sprint Nextel—broke away from the telecom pack. Intuit suffered the biggest fall: Its overall rating dropped to 59.5 percent, causing its rank to free fall from 12th place among all vendors to 33rd. Oracle, AT&T and Symantec's rankings also dropped by double digits, following acquisitions.



Want to see how your vendors did in last year's survey? Click here: Are Your Vendors Providing More Value?



Survey Guide:
Are Your Vendors Fighting to Keep You Happy?

  • CIOs Describe Like-Hate Relationships With Vendors
  • Winners and Losers: Survey Shows Shifts in Customer Esteem
  • Excelling in Spots: Customer Evaluations by Category
  • How The Survey Was Done

    Want to see how your vendors did in last year's survey? Click here: Are Your Vendors Providing More Value?



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