Most Frequently Voted Excellent or Poor

By CIOinsight  |  Posted 11-14-2007 Print Email

A look at how IT providers stack up in reliability, loyalty and value.

Most Frequently Voted Excellent or Poor

These numbers reveal which companies are doing especially well by customers and which are doing especially poorly. The same five companies top the "excellent" lists, with Google displacing Apple to emerge No. 1. Apple's customers recorded a dropoff of five points or more. Also noteworthy: Despite all the security problems companies are facing, three security software companies--Check Point, McAfee and VeriSign--received enough excellent marks to make the lists. As for "poor ratings," the good news here is that the average "poor" scores for the firms on those lists declined by three or four percentage points. Accenture, which ranked lowest in this year's survey, also fared worst here.

 

Companies with Highest Percentage of Excellent Ratings

Overall
RankVendorScore
1 Google† 33%
2 Apple 30%
3 Cisco Systems 27%
3 Adobe† 27%
5 Red Hat 26%
6 McAfee 25%
7 Research in Motion 24%
7 Hewlett Packard 24%
9 Dell 22%
9 Check Point Software 22%
9 VeriSign 22%

†Not in 2006 vendor value survey

 

Value
RankVendorScore
1 Google† 35%
2 Apple 29%
3 Red Hat 27%
4 Adobe† 26%
4 Cisco Systems 26%
6 McAfee 25%
6 Research in Motion 25%
8 Hewlett Packard 23%
9 Check Point Software 22%
9 Dell 22%

†Not in 2006 vendor value survey

 

 

Reliability
RankVendorScore
1 Google† 31%
2 Apple 30%
3 Cisco Systems 29%
4 Adobe† 28%
5 Hewlett Packard 25%
5 McAfee 25%
5 Red Hat 25%
8 Research in Motion 23%
8 Dell 23%
10 Check Point Software 22%
10 VeriSign 22%

†Not in 2006 vendor value survey

 

Companies with Highest Percentage of Poor Ratings

Overall
RankVendorScore
1 Accenture 20%
2 Qwest Communications 15%
3 CA 14%
3 Sprint Nextel 14%
5 AT&T (including Cingular) 13%
5 Oracle (including Hyperion) 13%
7 Deloitte† 12%
7 Verizon Communications 12%
9 SunGard 11%
10 Cognos 10%
10 MicroSoft 10%

†Not in 2006 vendor value survey

 

Value
RankVendorScore
1 Accenture 21%
2 CA 14%
2 Oracle (including Hyperion) 14%
2 Qwest Communications 14%
5 SunGard 13%
5 AT&T (including Cingular) 13%
7 Deloitte† 12%
7 Sprint Nextel 12%
9 Cognos 11%
10 MicroSoft 10%
10 Verizon Communications 10%

†Not in 2006 vendor value survey

 

Reliability
RankVendorScore
1 Accenture 18%
2 Qwest Communications 17%
3 Sprint Nextel 16%
4 CA 15%
5 AT&T (including Cingular) 14%
5 Verizon Communications 14%
7 Deloitte† 11%
7 MicroSoft 11%
7 Oracle (including Hyperion) 11%
7 Palm 11%

†Not in 2006 vendor value survey

Next Page: Best at Value and Reliability



 

Submit a Comment

Loading Comments...