A look at how IT providers stack up in reliability, loyalty and value.
Best at Value and Reliability
It's hard to beat free--which explains why Google, with its free search engine and tools, rises to the top for value. What's remarkable is that the other top 10 vendors come so close.
Value: Average of ratings for increasing revenues and lowering costs as expected, solving the business problem paid to solve, and meeting ROI expectations. Reliability: Average of ratings for meeting commitments on time and on budget, being flexible and responsive, and meeting respondents' quality expectations.
| Value Top Top 10* | ||
|---|---|---|
| Rank | Vendor | Score |
| 1 | 80% | |
| 1 | Red Hat | 80% |
| 3 | VeriSign | 79% |
| 4 | Hewlett Packard | 78% |
| 4 | Research in Motion | 78% |
| 6 | Citrix Systems | 76% |
| 6 | Dell | 76% |
| 6 | McAfee | 76% |
| 9 | Check Point Software | 75% |
| 9 | Trend Micro | 75% |
*Percentage of IT executives rating vendor as excellent or good.
| Reliability Top 10* | ||
|---|---|---|
| Rank | Vendor | Score |
| 1 | Check Point Software | 80% |
| 1 | Hewlett Packard | 80% |
| 1 | Red Hat | 80% |
| 1 | VeriSign | 80% |
| 5 | Cisco Systems | 79% |
| 6 | 78% | |
| 7 | Adobe | 76% |
| 7 | Citrix Systems | 76% |
| 7 | Dell | 76% |
| 7 | Trend Micro | 76% |
*Percentage of IT executives rating vendor as excellent or good.
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