Vendor Value Survey: Top Ten Charts - ' Best at Value and Reliability'
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Best at Value and Reliability
It’s hard to beat free—which explains why Google, with its free search engine and tools, rises to the top for value. What’s remarkable is that the other top 10 vendors come so close.
Value: Average of ratings for increasing revenues and lowering costs as expected, solving the business problem paid to solve, and meeting ROI expectations. Reliability: Average of ratings for meeting commitments on time and on budget, being flexible and responsive, and meeting respondents’ quality expectations.
| Value Top Top 10* |
| Rank |
Vendor |
Score |
| 1 |
Google |
80% |
| 1 |
Red Hat |
80% |
| 3 |
VeriSign |
79% |
| 4 |
Hewlett Packard |
78% |
| 4 |
Research in Motion |
78% |
| 6 |
Citrix Systems |
76% |
| 6 |
Dell |
76% |
| 6 |
McAfee |
76% |
| 9 |
Check Point Software |
75% |
| 9 |
Trend Micro |
75% |
*Percentage of IT executives rating vendor as excellent or good.
| Reliability Top 10* |
| Rank |
Vendor |
Score |
| 1 |
Check Point Software |
80% |
| 1 |
Hewlett Packard |
80% |
| 1 |
Red Hat |
80% |
| 1 |
VeriSign |
80% |
| 5 |
Cisco Systems |
79% |
| 6 |
Google |
78% |
| 7 |
Adobe |
76% |
| 7 |
Citrix Systems |
76% |
| 7 |
Dell |
76% |
| 7 |
Trend Micro |
76% |
*Percentage of IT executives rating vendor as excellent or good.
Next Page: Best and Worst Customer Loyalty
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