Page 4 - Vendor Value Survey: Top Ten Charts

Special Reports - CIOInsight

Home

Special Reports

Page 4 - Vendor Value Survey: Top Ten Charts

Special Reports

Vendor Value Survey: Top Ten Charts

By CIOinsight
2007-11-14

Article Views: 9505
Article Rating:

/ 3

Table of Contents:

Rate This Article:

Add This Article To:

Digg this

Del.icio.us

Slashdot

Y! My Web

E-mail

Furl

Google

Simpy

Spurl!

PDF Version

Vendor Value Survey: Top Ten Charts - 'Best and Worst Customer Loyalty'
( Page 4 of 5 )

>

Best and Worst at Customer Loyalty

Customer loyalty is rising. The average loyalty score for all companies we surveyed rose to 84 percent, the highest since 2003. Last year, only five firms earned loyalty grades of 90 percent or higher; this year, 11 companies did. Loyalty leader Red Hat score gained seven points; Accenture scored lowest again.

% Yes
Rank	Vendor	Score
1	Red Hat	97%
2	Cisco Systems	95%
2	Google†	95%
4	Check Point Software	94%
4	VeriSign	94%
6	Citrix Systems	93%
6	Research in Motion	93%
8	Hewlett Packard	92%
8	Trend Micro	92%
10	Adobe†	91%
10	McAfee	91%

†Not in 2006 vendor value survey

% No
Rank	Vendor	Score
1	Accenture	38%
2	CA	32%
3	Novell	30%
4	Sprint Nextel	29%
5	Qwest Communications	27%
5	T-Mobile	27%
7	AT&T (including Cingular)	26%
8	Nortel Networks	25%
9	Deloitte†	21%
9	Oracle (including Hyperion)	21%
9	SunGard	21%
9	Verizon Communications	21%

†Not in 2006 vendor value survey

Next Page: Two to One Improvement

Next: ' Two to One Improvement ' >>

	Discuss Vendor Value Survey: Top Ten Charts

	>>> Be the FIRST to comment on this article!



	>>> More Special Reports Articles >>> More By CIOinsight

Email Article To Friend ♦ Print Version Of Article ♦ PDF Version Of Article

FEATURED SPONSORED MESSAGE

Microsoft Windows Server 2008 R2

Building on the award-winning foundation of Windows Server 2008, R2 enables IT professionals to increase the reliability and flexibility of their server infrastructures.

Access a trove of Microsoft resources, analyst white papers, and multimedia presentations on Windows Server 2008 R2.

Click Here for More!

Brought to You By

FEATURED SPONSORED CONTENT

Improve Communication and Collaboration

Enable employees to more effectively collaborate and compete in a tough economy. Make communications and collaboration efficient, more secure, less expensive, and easier to manage.

A Unified Communications deployment can help reign in the costs and the chaos by combining voice, data, fax, conferencing, and presence awareness into a single, versatile system.

Learn More

Brought to You By

BIZTECH 3.0

By Brian P. Watson

CIOs and the Consumerization of IT

New advice on how CIOs should bring consumer-focused technologies into the enterprise.

CIO STRATEGY

The Perfect IT Book for the Business?

Parkinson needs a book that explains IT to the business. Got any suggestions?

Google CIO on IT's Role in Corporate Culture

Related Content

EDITORS' PICKS

7 Growing IT Trends for 2010

UniGroup CIO on Enabling the Business

The Big "Ifs" of IT Leadership

10 Principles for Balancing Work, Life

8 Ways to Advance Your Career

	LATEST STORIES
	- Top 10 Tech Priorities for 2010 - Cloud Computing: Analyzing Business Expectat... - Analyics at Work: Utilizing Analysts - Back to IT`s Future - 2010: A Replay of 2009?

FEEDBACK

Send your thoughts about CIO Insight, its Web site, and any individual articles to editors@cioinsight-ziffdavisenterprise.com

	Ziff Davis Enterprise RSS Feeds
	Get CIO Insight news delivered to your desktop with RSS.


		Cost-Saving, efficient VoIP solutions provided by CIMCO Servers that cut energy costs by 95%? Cool. Save time & money with Microsoft's cloud services. Simplicity is Power. Start simplifying with Citrix. Register for WES 2010 by March 26 and save $200. One number. One voicemail. Sprint Mobile Integration. CDW Healthcare offers the IT solutions you need. FREE Sophos Encryption Tool: Encrypt, compress and share files easily.

CIO Insight:	Issue Index \| Contact Us \| About \| Advertise \| Magazine Customer Service \| Site Map
Quick Links:	Enterprise Mobility Zone \| Management Case Studies \| Loyalty Programs \| Term Sheet \| Strategy Maps \| Organizational Behavior \| Net Present Value Calculator \| Link to Us
	Security: Network Security Entprise Networking Infrastructure Security How To: Data IT Security News Cheap Hack Blog Security Watch Blog Storage: Storage Cloud Storage Storage Virtualization Network Access Storage Storage Reviews Data Storage News How To: Storage Storage Station Blog Computing: Apple OSX Linux Systems Windows Vista Managed Print Services Cloud Computing PC Reviews Microsoft Watch Blog Apple Watch Blog Google Watch Blog Communications: VoIP Solutions Wireless Technology Messaging Software Web Services Mobile Applications Wireless News Mobile Reviews Apps & Development: Application Development SAAS Search Engines Database Software Web 2.0 IT Project Management Emerging Tech Blog CIO Insight Blogs CIOs
	Vertical Markets: Federal Government IT Health Care IT Finance IT Mid-Market Channel Partners Careers Blog Value Added Resellers More eWeek Links: Green Computing Tech Knowledge Center Tech Newsletters Tech RSS Feeds White Papers Tech Podcasts Tech Videos Magazine Subscriptions Enterprise Websites: ZDE Home eWeek Baseline Channel Insider CIO Insight eSeminars eWeek Mid-Market Publish Online Web Buyers Guide Developer Websites: Dev Shed DeveloperShed ASP Free MS DevSource SEO Chat Codewalkers Tutorialized Scripts.com Dev Mechanic Dev Articles Web Hosters Dev Hardware Technology Websites: Device Forge Desktop Linux Linux Devices Windows for Devices TechDirect iGrep Search Engine PDF Zone Linux Watch
	Use of this site is governed by our Terms of Use and Privacy Policy Copyright ©1996-2010 Ziff Davis Enterprise Holdings Inc. All Rights Reserved. eWEEK and Spencer F. Katt are trademarks of Ziff Davis Enterprise Holdings, Inc. Reproduction in whole or in part in any form or medium without express written permission of Ziff Davis Enterprise Inc. is prohibited. eWeek is your best source for the latest Technology News. ZDE Cluster 2 hosted by Hostway.