Voice Mail Poses Threat, but Gets No Respect - ' There'
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's a Gap in the Rules for Voice Mail">
Pierre Richer, a senior vice-president at NEC Solutions (America) in Rancho Cordova, Calif., said the company has strict rules regarding all sorts of things, including harassment and e-mail retention. But voice mail is another story.
"I can talk as a user and somebody who runs a division and who uses e-mail and voice mail," Richer said.
"We have strict guidelines about e-mail and, obviously human rights and all that beautiful stuff. What you can write and not write. But there's no such thing for voice mail. Not yet."
At AT&T headquarters in New Jersey, company spokesman Jim Byrnes said the voice messages received by the corporation's 44,000 employees are routinely erased, either by the workers or by the system, automatically, after a short time.
Is automating compliance a waste of money? Click here to read more.
"We do not have the capacity to retrieve voice mails from a centralized database and sort them," Byrnes said. "Voice mail messages are stored in individual mailboxes and are only retrievable by the owners of the mailbox."
Their willingness to even discuss the issue makes Richer and Byrnes exceptions.
Voice mail, at least in the context of being "discoverable" corporate documentation, appears to be a taboo subject in much of Corporate America.
Repeated attempts at obtaining comments from senior-level IT executives or other corporate officers at large companies, proved unsuccessful.
A number of spokespeople said their companies were unwilling to reveal information that could harm corporate "security."
"I would imagine that's a sensitive issue in most organizations," said Eddie Schwartz, chief technology officer for Securevision LLC, a security and privacy consultancy in northern Virginia. "They're not going to want to come out and tell you exactly what they're doing."
Maybe their lips are sealed because they're not doing anything.
But even if companies do save voice messages, they face a daunting task when it comes to finding those needles in haystacks: voice mails that directly relate to the litigation or investigation at hand.
For the conclusion to this story, click:
Tech Execs Dodge Specter of Voice-Mail Risk.
If you missed the introduction, see Part I:
Voice Mail May be the Next Legal Minefield.
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