How to Manage Skilled-but Difficult-IT Workers

By Dennis McCafferty  |  Posted 07-24-2015 Email

As a CIO, you probably have made this observation about your tech staffers: They're not like "normal" employees. Nor would you ever want them to be-because it's their combination of quirks, curiosity and talent that makes them so valuable to your organization. During the pursuit of innovation, however, there are times when some of these team members may lapse into patterns and behaviors that go beyond what could be described as "harmless idiosyncrasies," such as the inclination to create unnecessary conflict or drama, or convey an overall sense of unprofessionalism. In a section of the recent book, Type B Manager: Leading Successfully in a Type A World (Perigee Hardcover/available in August), author Victor Lipman offers best practices for supervising such employees without stifling their "good stuff." We've adapted the following takeaways-which address resolving conflict, setting expectations and keeping workers engaged, among other CIO responsibilities-from the book. Lipman is owner of the consulting firm, Howling Wolf Management Training, which provides executive training on managing employees and collaborating effectively.

Dennis McCafferty is a freelance writer for Baseline Magazine.


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