How a Crowded Cloud Creates Many Complexities
How a Crowded Cloud Creates Many Complexities
A failure to involve the tech department in line-of-business units’ cloud app implementation efforts limits the effectiveness of these initiatives.
Underperforming Partnership
Only 43% of survey respondents say their IT department is taking on a more “modern” approach in enabling business units to succeed, and just 36% say IT better enables business strategic initiatives in working with line-of-business units.
Ramping Up
48% say the size of their IT team responsible for cloud apps has increased in recent years, while only 8% say it’s decreased.
Isolated Effort
Just 50% say IT collaborates with departments to make joint decisions about cloud systems.
Valuable Intel
54% say cloud apps help improve the quality of management information within their organization, and 47% say these apps allow teams to prepare this information more rapidly.
Sales Support
49% say cloud apps increase the quality of their customer service.
Redundant Resources
40% say their company uses more than four cloud apps at a time. Only 15% say their organization uses a single cloud app.
Top Issues among Cloud App-Using Companies
Capped/reduced IT budgets: 61%, Slow performance: 50%, App access: 46%
Best Practices: Get IT Involved
Without IT’s input, departments may buy cloud solutions without thinking about how multiple systems will share data, leading to integration and synchronization issues.
Best Practices: Simplify
Reducing the number of platforms in use translates to less demands upon system back-ends, as well as the skills and resources required to support the platforms.
Best Practices: Establish End-to-End Process Support
Take advantage of multiple platform/systems data, for example, to provide richer reports. Develop standardized metrics/KPIs for deeper insights about business insights for end users. Identify ways to speed up overall processing for complex workflows.