In an era when IT transformations distinguish market leaders, only 16% of today's companies can be described as "digital winners," according to a recent survey from SAP. The resulting "Leaders 2020" report defines digital winners as organizations that embrace digital... Read More »
While the majority of companies are out-performing their competitors in delivering a digital customer experience, very few are exceeding customer expectations, according to a June 2016 commissioned study conducted by Forrester Consulting on behalf of Accenture Interactive. The study, titled "Read More »
What's the difference between strategic companies and the rest of the pack? For starters, the former grows revenue at a much faster rate than the latter, according to a recent survey from Kaseya. The resulting "IT Operations Benchmark Survey 2016" report distinguishes organizations into a... Read More »
Very few project management offices (PMOs) command enough agility to readily "pivot" whenever there's a business change—an increasingly essential quality among today's organizations, according to a recent survey from Changepoint. The resulting report, titled "
While companies are spending trillions on digital sales tools, the vast majority of sales teams aren’t taking full advantage of these investments, according to a recent survey from Accenture Interactive. The report, titled “Empowering Your Sales Force: It’s Not Just Automation,... Read More »
Organizations are reaping huge ROI from their investments in the customer experience, especially if they fund for new marketing technologies or upgrades, according to a recent survey from Avanade and Sitecore. The resulting report, titled "