While the majority of companies are out-performing their competitors in delivering a digital customer experience, very few are exceeding customer expectations, according to a June 2016 commissioned study conducted by Forrester Consulting on behalf of Accenture Interactive. The study, titled "Read More »
Very few project management offices (PMOs) command enough agility to readily "pivot" whenever there's a business change—an increasingly essential quality among today's organizations, according to a recent survey from Changepoint. The resulting report, titled "
While companies are spending trillions on digital sales tools, the vast majority of sales teams aren’t taking full advantage of these investments, according to a recent survey from Accenture Interactive. The report, titled “Empowering Your Sales Force: It’s Not Just Automation,... Read More »
Organizations are reaping huge ROI from their investments in the customer experience, especially if they fund for new marketing technologies or upgrades, according to a recent survey from Avanade and Sitecore. The resulting report, titled "
Most executives consider disruption as a constant—and likely lasting—dynamic within their industries, according to a recent survey from KPMG LLP. The accompanying report, titled "
A minority of executives describe their companies as "highly advanced" in their digital pursuits, according to a recent survey from KPMG. The resulting report, titled "Crossing the Enterprise Digital Divide: How Digital Strategies Can Sharpen... Read More »
Business and tech executives said the swift pace of business and tech changes will only continue to increase for the foreseeable future—and that their organization responds too slowly to these shifts, according to a recently released survey from CEB. The resulting report, titled "