How Strategic Organizations Maximize IT’s Value

By Dennis McCafferty  |  Posted 07-07-2015 Email

Companies that are considered strategic are highly focused on improving customer experiences while reducing IT costs and increasing tech automation, according to a recent survey from Kaseya. The report, "IT Operations Benchmark Survey 2015," examines differences between companies that are considered strategic (meaning IT takes a key role in driving business innovation while achieving operational excellence with day-to-day tech needs) and reactive (meaning the tech department essentially responds to individual user challenges and requests). Results reveal that strategic companies set a high bar when it comes to implementing formal SLAs for IT services, and are more likely to measure mean time to recovery (MTTR) to track problem management. Many of these organizations also take advantage of the cloud to support business objectives and desktop security needs. "Most IT groups … find that they don't have enough time to invest in strategic projects," said Loren Jarrett, chief marketing officer for Kaseya. "By adopting the practices of mature IT organizations, including automating IT management activities, standardizing and streamlining processes and leveraging cloud services, IT groups at companies of all sizes can free up more time and resources to focus on projects that will drive results for business." CIOs, IT directors/managers, network engineers, systems administrators and other tech pros representing 500 companies took part in the research.

Dennis McCafferty is a freelance writer for Baseline Magazine.


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