Nine Steps to Achieving Transformational Change

By Karen A. Frenkel  |  Posted 06-19-2014 Email Print this article Print

A new study on transformational change in organizations outlines best practices that engage employees, provide a vision of the future and improve work processes. "Transformational Change—Making It Last" highlights what leading companies do to revolutionalize the way their employees work. The APQC study distinguishes between transformational change, which focuses on changing how people think and behave, and merely transitioning from one system to another with mechanical steps. The study was conducted by APQC with Grant Thornton, LLC, and features insights and case studies from Baker Hughes, Booz Allen Hamilton, Underwriters Laboratories, and Optum Technology Group of United Health Group. "To transform how work gets done, we must understand how work gets done in the flow of daily activities," the report notes, "and design our change activities to create an environment that not only encourages adoption but also evaluates compliance and makes adjustments if things don't work as planned." Enterprises that successfully implement and sustain transformational changes have a competitive advantage, according to the report, but they face challenges, which the study addresses. To purchase a copy of the report, click here.

Karen A. Frenkel writes about technology and innovation and lives in New York City.


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