CIOs Need Better Tools to Meet Expectations

By Dennis McCafferty  |  Posted 01-10-2014 Email Print this article Print

Consider the Key Performance Indicator (KPI) as the ultimate "report card" for CIOs and tech departments. Metrics reflecting systems uptime and availability, overall performance, and data protection all loom large in evaluating whether IT is up to the task. Fortunately, the majority of organizations are doing a pretty good job, according to a recent survey from Continuity Software. But improvements are still needed, specifically with respect to increased investment into analytics tools to stay on top of what's happening enterprise-wide. "Organizations which deliver IT operational excellence enjoy a distinct advantage over their competitors," says Doron Pinhas, CTO of Continuity Software. "Those that are successful in achieving this goal invest in measurement and analysis of KPIs, and are able to transform the collected insights into immediate actions. It is also interesting to note that—while the push to move data and applications into the cloud continues to escalate—most cloud infrastructure remains under-monitored, and consequently at great risk of unplanned downtime and service disruption." A total of 90 IT professionals took part in the research. For more about the survey, click here.

  • Good Reviews

    63% of survey participants say their organization either "constantly" meets Key Performance Indicator (KPI) goals or meets them "most of the time."
    Good Reviews
  • Top KPIs for IT Operations Excellence

    Uptime and system availability: 92%, Performance and response time: 80%, Data loss: 56%, Number of open issues: 52%, Average time to fix: 51%
    Top KPIs for IT Operations Excellence
  • Toughest KPIs to Meet

    Performance: 29%, Uptime: 17%, Number of open issues: 15%
    Toughest KPIs to Meet
  • Performance Assessment Gap

    57% of large organizations use analytical tools to measure IT performance, compared to just 29% of small companies which do.
    Performance Assessment Gap
  • Valuable Intelligence

    69% of organizations that use analytics can transform most or all of the resulting, relevant insights into actionable plans for improvement.
    Valuable Intelligence
  • Top IT Operations Monitored for KPI

    Storage: 71%, Network: 71%, Applications: 69%, Databases: 66%, Clusters: 49%
    Top IT Operations Monitored for KPI
  • Up to the Task

    53% of organizations which track configuration consistency throughout five to six IT operations in real-time or daily are meeting or exceeding goals, compared to no more than one-third of companies that track only up to four areas.
    Up to the Task
  • An Overlooked Resource

    Only 14% monitor the cloud environment for KPIs.
    An Overlooked Resource
  • Watchful Eyes

    23% analyze configuration consistency across their network in real-time. Another 16% do so daily.
    Watchful Eyes
  • What's Needed to Achieve Operational Excellence

    Better measurement and analysis tools: 40%, Tools to detect cross-domain IT configuration issues: 22%, Tools to enforce IT best practices: 19%
    What's Needed to Achieve Operational Excellence
Dennis McCafferty is a freelance writer for Baseline Magazine.


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