CIOs Need Better Tools to Meet Expectations

By Dennis McCafferty  |  Posted 01-10-2014 Email Print this article Print

Consider the Key Performance Indicator (KPI) as the ultimate "report card" for CIOs and tech departments. Metrics reflecting systems uptime and availability, overall performance, and data protection all loom large in evaluating whether IT is up to the task. Fortunately, the majority of organizations are doing a pretty good job, according to a recent survey from Continuity Software. But improvements are still needed, specifically with respect to increased investment into analytics tools to stay on top of what's happening enterprise-wide. "Organizations which deliver IT operational excellence enjoy a distinct advantage over their competitors," says Doron Pinhas, CTO of Continuity Software. "Those that are successful in achieving this goal invest in measurement and analysis of KPIs, and are able to transform the collected insights into immediate actions. It is also interesting to note that—while the push to move data and applications into the cloud continues to escalate—most cloud infrastructure remains under-monitored, and consequently at great risk of unplanned downtime and service disruption." A total of 90 IT professionals took part in the research. For more about the survey, click here.

Dennis McCafferty is a freelance writer for Baseline Magazine.


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