CIOs Give Managed IT Services High Marks

CIOs Give Managed IT Services High Marks

By Dennis McCafferty

49% of survey respondents said their company’s IT functions are either mostly or partially outsourced today.

50% said they’ll consider using an outside IT firm over the next two years if the need arises, while another 15% are evaluating the employment of an outside IT firm now.

Nine out of 10 are either “mostly” or “very” satisfied with their managed services experience.

93% said their managed services arrangements either met or exceeded cost-savings expectations.

Repairing/troubleshooting IT: 70%, General IT consulting: 51%, Deploying/installing/integrating IT: 48%, Conducting cyber-security tasks: 47%, Designing Websites: 47%

Improving efficiency/reliability of IT: 56%, Enhancing security/compliance: 38%, Freeing up IT staff to work on strategic projects: 38%, Boosting ROI/cost savings: 33%, Taking proactive approach to maintenance: 27%

72% of survey respondents at large companies said their organization kept IT staffing the same after outsourcing tech needs to a managed services provider, while 24% said IT headcount was reduced.

61% said their satisfaction level with current IT management methods could be better, and 9% of those respondents said it could be “significantly” better.