Organizations Taking Outage Risks in the Cloud

By Dennis McCafferty  |  Posted 05-08-2014 Email Print this article Print

When it comes to establishing a customer-facing presence in the cloud, how much downtime is too much? An hour? Two hours? An entire working day? If those times seem long, then you may be surprised to learn that one-quarter of IT professionals say that up to just under nine hours a year or even longer is perfectly acceptable, according to a recent survey from CloudEndure. The accompanying report, titled the "2014 State of Public Cloud Disaster Recovery," reveals that the vast majority of survey respondents say that service availability is critical to their customers. And most express satisfaction about their track record here. But when pressed further, they admit that they experience outages on more than a rare instance, and that the subsequent downtime can put their organizations out of business (at least in the cloud) for a notable stretch of time. As for remedies? Relatively unexplored options include investment in continuous backup, as well as greater time allocated to proven disaster recovery technologies. A total of 116 IT professionals from North America and Europe participated in the research. To access the survey report, click here

  • Top Cloud Infrastructure Providers

    Amazon: 63%, Google: 11%, Microsoft: 9%
    Top Cloud Infrastructure Providers
  • Must-Have

    Nearly seven of 10 IT professionals consider service availability as "critical" to their customers.
  • Reliable Record

    43% say they meet availability goals consistently, and 49% say they do so most of the time.
    Reliable Record
  • See No Evil

    26% say they don't measure service availability at all.
    See No Evil
  • Contradictory Finding

    54% say they've had an outage at least once over the past three months, despite large majority who say they meet availability goals.
    Contradictory Finding
  • High Bar

    Just 16% say their organizations seek the industry-leading "five nines" availability standard (99.999% or above). This would result in less than 5 minutes of downtime a year.
    High Bar
  • On the Fritz

    Only 9% say their company is committed to a recovery time objective (RTO) of less than five seconds downtime, while 29% are satisfied with a half-hour or more downtime.
    On the Fritz
  • No News Is Good News

    17% confess that they don't even set RTO goals.
    No News Is Good News
  • Top Technologies to Ensure System Availability

    Load balancing: 59%, Local storage backup (for a single region or zone): 51%, Remote storage backup (for multiple regions or zones): 45%, Storage replication (for a single region or zone): 42%, Auto scaling: 39%
    Top Technologies to Ensure System Availability
  • Uneven Timetable

    Only 32% of respondents say their organizations will backup app data continuously, while 44% do it every 12 to 24 hours or even less.
    Uneven Timetable
  • Low Priority

    Two-thirds say their companies spend no more than five hours a week on disaster recovery, and 15% spend no time at all on it.
    Low Priority


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