Why IT Struggles to Meet Department Goals

Why IT Struggles to Meet Department Goals

Only 29% of surveyed IT pros said their department either constantly meets or exceeds goals.

These IT pros said their organization–on average–will detect and address 57% of critical IT issues before they impact business.

47% of IT pros within large enterprises use analytical tools to measure IT performance. Within organizations of all sizes, three-quarters of tech employees who use analytics said these tools are either helpful or “extremely” helpful.

48% said they can transform all or most relevant insights from IT analytics into actionable plans for improvement.

Uptime: 89%, Performance: 80%, Number of open issues: 48%, Average time to fix issues: 46%, Security breaches: 45%

51% of IT pros track uptime in real-time, and another 19% do so daily.

39% track performance in real-time, and 26% do so daily.

Performance: 71%, Uptime: 51%, Data loss: 40%

79% of tech pros said their organization monitors IT KPIs over their networks, and 78% do so over databases. Another 72% track this through applications.

While 80% said their organization analyzes configuration consistency throughout the network, databases, storage, applications and clusters, only one-half do so within the cloud.

77% of IT pros said their CIO is highly concerned about tech department KPIs, and 69% said their head of IT infrastructure is. Only 19% said their CEO is highly concerned about this.