Why IT Struggles to Meet Department Goals

By Dennis McCafferty  |  Posted 04-14-2015 Email

Very few IT professionals believe their department is meeting goals on a consistent basis, much less exceeding them, according to a recent survey from Continuity Software. However, IT is able to detect and respond to critical tech issues more than one-half of the time, according to the resulting"2015 IT Operations Analytics Survey" report. Clearly, there's room for improvement overall. And in looking to address the state of IT operations, CIOs and their teams are investing in analytics tools that can help them assess how they're faring on Key Performance Indicators (KPIs) such as uptime, performance, issue resolution and cyber-security. A number of these issues–especially uptime and performance–are proving so critical that tech teams are tracking them at least daily, if not in real-time. Fortunately, many of them say the analytics tools not only raise the visibility of existing problems, but they help them come up with effective action plans to correct them. More than 200 IT professionals took part in the research.

Dennis McCafferty is a freelance writer for Baseline Magazine.


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