MESSAGING & COLLABORATION

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Why Do We Still Need Paper Docs?

By now, we've posted plenty of features about organizations that are fully committed to a digital transformation. But if this is really the case, why are we still dependent upon paper documents to do our jobs? Many businesses, in fact, give their office printer a daily workout, according to a recent... Read More »

Why Paying After a Ransomware Attack Is Futile

A new report finds that paying ransom after a ransomware attack not only further fuels this crime wave, but does not guarantee that lost the data will be returned. "Standard preventive measures, such as anti-virus software, spam filters and regularly updating systems should be taken, but there is no surefire way of preventing ransomware," the report says. Instead, businesses should focus on... Read More »

Will Millennials Cause the End of Email?

As electronic communications have gradually gained preference over voice communications, many employees have begun to feel overwhelmed with the volume of email, leading them to seek alternatives. The average office worker sends or receives 123 emails a day, Read More »

How Social Media Puts Businesses at Risk

Organizations that do not archive content from social media platforms face significant and growing risks from their inaction, according to a white paper by Osterman Research. Twenty-six percent of organizations have had to produce content-free discovery from their enterprise social media platform, according to the paper, "Read More »

How Remote Workers Impact Enterprise Collaboration

This decade has seen the rise of a more open, collaborative workplace—along with a wealth of both personal and company-provided tech tools to enable employees to thrive in these spaces. That said, many organizations still struggle to ensure that both their space and tech support best contribute to positive productivity, according to a recent survey from Oxford Economics and... Read More »

How Missing Emails Can Cost Companies Millions

Enterprises that fail to properly manage email for information governance purposes can face catastrophic consequences, according to a new survey. Two recent examples: Scottrade was fined $2.6 million in 2015 because it could not produce important emails for an audit. Barclays faced a $3.75 million lawsuit in 2013 over its alleged decade-long failure to properly keep electronic records,... Read More »

Best Practices for Social Media Archiving

Organizations that do not archive content from social media platforms face significant and growing risks from their inaction, according to a white paper by Osterman Research. Twenty-six percent of organizations have had to produce content-free discovery from their enterprise social media platform, according to the paper, "Read More »

BPM Helps CIOs Tackle the Challenge of Change

While most organizations have some sort of business process management (BPM) system in place, global managers and executives said more tech investment is needed to get the most out of these efforts, Read More »

How to Get the Most Out of a UC System

Unified Communications (UC) systems are on the rise, but IT executives report persistent problems—including outages, cost overruns, and insufficient personnel training, a new study revealed. UCs are designed to help a company operate all messaging activity—phone, fax, email, VoIP, IM—through a single network. NetEnrich, an IT infrastructure management and operation services... Read More »

Is It Time to Write Off Email?

Reports on the death of email may be greatly exaggerated, but many industry leaders are questioning if a shift from traditional on-premise systems to cloud Unified Communications as a service (UCaaS) may be a harbinger of things to come for email. UCaaS is a means to collaboration and productivity and provide ways for people to keep in touch regardless of their location or communications... Read More »

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