How Analytics Helps Crime Fighters

Law enforcement’s ability to use data and technology to battle crime is one of the most significant developments in policing. According to a new study, 88% of U.S. law enforcement officials believe that big data analytics has significant potential to fight crime. Yet nearly two-thirds do not use analytics because of budget constraints. The survey, "Read More »

Why a Total Communications Strategy Makes Sense

According to a recent survey, multinational corporations are moving to one communications service provider because they are looking for cost savings, want to improve employee productivity, require control and better application performance, and want greater flexibility. A total communications strategy can help businesses... Read More »

The New State of Business Interconnectivity

The number of enterprises that are expected to be interconnected will double between now and 2017, according to a recent survey from Equinix. The report, titled "Read More »

How CIOs Can Help Sales Teams Close the Deal

As selling strategies evolve and improve through technology, the role of the CIO has a more direct impact on revenue and commission for the sales team. Technology is becoming a key competitive differentiator for sales' success, as sales technology gets more sophisticated, with new products announced at a rapid clip. CIOs... Read More »

Why Enterprises and Startups Collaborate

CIOs and other executives from large companies are learning how to foster a more innovative and effective digital business environment through their ongoing collaborations with entrepreneurs and startups, according to a recent survey from Accenture. However, the accompanying report, titled "Harnessing... Read More »

When Email Marketing Campaigns Are Just Mailing It In

Despite the surge of business-to-consumer interactivity in social media, organizations still vastly depend on email to connect with customers. However, a large portion of customer-focused email databases are believed to be either invalid or inaccurate, according to a recent survey from Experian Data... Read More »

When Text Messages on Personal Phones End Up in Court

Text messages can leave public organizations vulnerable to significant risks when facing an open records request, e-discovery event or litigation.

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Why Customer Service Has Social Problems

When it comes to pursuing customer service inquiries and complaints, users are taking an out-with-the-old-in-with-the-new approach, according to a recent survey from In this case, "old" refers not only to phone calls, but email as well. And "new" translates to social media and chat-based options. The survey report,... Read More »

Not Dialed In: The Top Conference Call Offenders

They serve a useful purpose but—let's face it—conference calls can often seem like an experience to endure rather than an opportunity for collaborative excellence. As a CIO, you are inevitably asked to participate in these calls. As a result, you've likely suffered through the classic conference call miscues:... Read More »

8 Tips for Keeping the Business Secure and Productive

Security and productivity require a delicate balance. While an organization can have the best security technology in the world, unless everyone fully grasps why it's important, it doesn't matter. "As CIO, ask yourself if your employees have the right understanding of what security is," suggests Harry Folloder,... Read More »

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