When Text Messages on Personal Phones End Up in Court

Text messages can leave public organizations vulnerable to significant risks when facing an open records request, e-discovery event or litigation.

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Why Customer Service Has Social Problems

When it comes to pursuing customer service inquiries and complaints, users are taking an out-with-the-old-in-with-the-new approach, according to a recent survey from In this case, "old" refers not only to phone calls, but email as well. And "new" translates to social media and chat-based options. The survey report,... Read More »

Not Dialed In: The Top Conference Call Offenders

They serve a useful purpose but—let's face it—conference calls can often seem like an experience to endure rather than an opportunity for collaborative excellence. As a CIO, you are inevitably asked to participate in these calls. As a result, you've likely suffered through the classic conference call miscues:... Read More »

8 Tips for Keeping the Business Secure and Productive

Security and productivity require a delicate balance. While an organization can have the best security technology in the world, unless everyone fully grasps why it's important, it doesn't matter. "As CIO, ask yourself if your employees have the right understanding of what security is," suggests Harry Folloder,... Read More »

How Empowering Business Users Helps IT

Although traditionally IT and business users have not always seen eye to eye, a new study finds the relationship significantly improved since last year. The survey, "2015 PMG IT and the UX Study," was conducted by PMG. IT and business users are beginning to work together in a more cohesive manner,... Read More »

How Crowdsourcing Adds Value Through Interaction

Crowdsourcing has the potential to create new interaction points and take an organization’s performance to a new level.

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Ten Effective Principles for IT and Marketing

As long-term strategies continue to bring tech and marketing departments together, the combined efforts often focus on visitor clicks or Twitter followings as ways to measure success. But how often do tech and marketing take a step back from a project and ask, "Does it work?" in delivering upon meaningful, business-driving goals? The Read More »

Hackers Target Middle Managers and Corporate Emails

Hackers are focusing more on businesses, particularly middle managers, rather than on consumers in order to exploit users' psychology and circumvent IT security, according to a new report. The findings underscore how human behavior, not just system or software vulnerabilities, impacts enterprise... Read More »

Why Twitter Is Still Risky Business

Twitter unveiled new anti-threat and anti-harassment tools, but the effects are questionable. Here's what you need to know to protect your name and your company. 

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How Mobile Messaging Drives Enterprise Strategies

CIOs and other IT decision-makers are aggressively pursuing mobile messaging initiatives-and many of them are overseeing at least several such projects at once, according to a recent... Read More »

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