How Cultural Differences Impact IT Security

A majority of American and German IT practitioners agree that inadvertent employee negligence decreases productivity and causes more security incidents than intentional and malicious acts, according to a new survey. Seventy-three percent of American respondents, compared to 67 percent of German ones, strongly agree or agree... Read More »

Why Innovation Is a Necessity—Not a Luxury

Through the cloud, mobility, wearable tech and the Internet of things (IoT), companies are discovering that their potential to revolutionize the customer experience is limited only by their collective imaginations. To illustrate, we're presenting the following nine innovations from nine different companies, as compiled by... Read More »

There’s No Finish Line for Digital Transformations

While organizations give lofty self-assessments of their digital transformation pursuits, most are essentially "talking the talk" here, according to a recent survey from The Economist Intelligence Unit. Very few, for example, have launched new digital strategies to actually change the way they do business. The survey report,... Read More »

When Email Marketing Campaigns Are Just Mailing It In

Despite the surge of business-to-consumer interactivity in social media, organizations still vastly depend on email to connect with customers. However, a large portion of customer-focused email databases are believed to be either invalid or inaccurate, according to a recent survey from Experian Data... Read More »

Looking Beyond Cloud and Mobile: What's Next for IT?

A panel of tech journalists weighs in on new research that provides a revealing look at the rapidly changing tech landscape and how decision-makers are navigating the ever-changing world of IT.

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Why Consumers Abandon Digital Brands

A new study investigating why consumers do and do not trust brands online finds that half of all consumers say security and privacy are important to brand perception. A total of 750 adult Americans—52 percent women and 48 percent men—completed the survey. Half the respondents earn $41,000-$80,000 annually and they represent all regions in the U.S. and all levels of education. The... Read More »

Why Customer Service Has Social Problems

When it comes to pursuing customer service inquiries and complaints, users are taking an out-with-the-old-in-with-the-new approach, according to a recent survey from In this case, "old" refers not only to phone calls, but email as well. And "new" translates to social media and chat-based options. The survey report,... Read More »

How Managed IT Services Benefits Internal IT Staff

One of the major benefits of an MSP arrangement is freeing up internal IT staff to work on initiatives that drive revenue and business growth.

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How IT Teams Can Protect Health Care Data

Hackers have placed malicious software on critical medical devices and can remotely access them, rendering health care institutions vulnerable to a perfect storm of attacks, according to a new report. Cyber-attackers are attracted to medical devices because they contain health care data and... Read More »

IT Is Missing Real-Time Data Analytics Opportunities

The vast majority of organizational decision makers are challenged by data issues, and very few believe their IT department is adequately supporting their need for real-time data analytics, according to a recent survey from Software AG. On the positive side, companies are increasing their data... Read More »

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