When it comes to pursuing customer service inquiries and complaints, users are taking an out-with-the-old-in-with-the-new approach, according to a recent survey from Desk.com. In this case, "old" refers not only to phone calls, but email as well. And "new" translates to social media and chat-based options. The survey report,... Read More »
One of the major benefits of an MSP arrangement is freeing up internal IT staff to work on initiatives that drive revenue and business growth.Read More »
Hackers have placed malicious software on critical medical devices and can remotely access them, rendering health care institutions vulnerable to a perfect storm of attacks, according to a new report. Cyber-attackers are attracted to medical devices because they contain health care data and... Read More »
The vast majority of organizational decision makers are challenged by data issues, and very few believe their IT department is adequately supporting their need for real-time data analytics, according to a recent survey from Software AG. On the positive side, companies are increasing their data... Read More »
With a large share of organizations either outsourcing IT functions or considering doing so, an overwhelming majority pursuing managed services are satisfied with the outcomes, according to a recent survey from CompTIA. The resulting "