The Challenges of Managing Sensitive Documents

By Dennis McCafferty  |  Posted 10-26-2016 Email

While companies have adopted solutions and policies to more securely manage documents, many are getting compromised anyway due to poor file management practices, according to a recent survey from Accusoft. The resulting report, titled "Closing the Document Management Awareness Gap," indicates that organizations provide training for employees on document management, but they don't include sessions on security as part of this. Even if they've adopted an official document-management policy, many employees fail to comply. Similarly, if they've invested in a formal, document-sharing solution to better protect files, a great deal of users don't know that such a tool is available to them. In addition, organizations are also too frequently failing to acquire document-management solutions that are designed for mobile users—a must in the age of flexible working environments. "Secure, efficient document management remains an elusive goal for many organizations," according to the report. "While almost every business has implemented tools and processes to streamline document and employee workflow and protect sensitive information, common challenges persist … IT managers and decision makers (must) honestly assess their organization's needs, capabilities and the gaps between them. It's not enough to simply enact security policies from the top-down and expect employees to adapt as needed; IT departments must work with staff to find more efficient ways of balancing security and productivity needs." More than 100 U.S. IT managers and 250 full-time employees took part in the research.

Dennis McCafferty is a freelance writer for Baseline Magazine.


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