Mobile Access to ECMs Needs Improvement
ECM Is Not Alone
Only 18% of respondents have a companywide ECM. 54% are either maintaining a companywide system for integrating document management (DM) and record management (RM) projects.
ECM Is a Multi-System Landscape
35% are sticking with multiple or best-of-breed solutions. 75% have more than one ECM, DM or RM system. 26% have four or more systems.
What’s ECM Used For?
Besides document management or file-share replacement, 66% of respondents use ECM for record management. 46% use it for project team collaborations.
File-Share Vs. ECM
12% have replaced file-share with ECM. 3% of organizations have turned off file-share and 34% wish to turn it off. However, 61% say it still plays a significant role in content structure.
Non-ECM and DM Systems Impede Search
More enterprise content is outside of ECMs than inside. 61% of organizations hold half or more of their content on ERP, HR and finance systems, thereby making search difficult.
Mobile and Remote ECM Access
45% of organizations say mobile access to content is very important. And 14% say it is vital.
Working Remotely With Content
More than 50% of those who say access is very important or vital, also say content must be available for offline viewing.
Interacting With Content via Mobile
21% say they want content to be available for offline viewing on mobile—preferably also available for offline editing.
Interacting With Workflow Processes
30% say commenting on or approving documents is vital or very important. 45% say mobile capture is also important, including capture of expense receipts, for example.
BYOD and ECM Access
57% of organizations provide mobile access via company-issued devices. And 32% are satisfied with mobile access that is compliant with BYOD policies.
A Lack of BYOD Policies
Almost 25% admit that unofficial mobile access is happening, or that they don’t have a BYOD policy.
The Mobile ECM Gap
66% of remote employees access ECM via VPN or remote desktop, and another 31% through browsers.
Few Access ECMs Through Browsers and Apps
Astonishingly, only 10% and 11% of employees can access ECMs via mobile-optimized browsers and mobile apps, respectively.
Strategies for Extending Remote and Mobile Access
VPN is the most popular option (43%), followed by mobile apps (29%) through a firewall, but downloaded content is not available to the general mobile device OS and it is usually encrypted.
