CIO Insight Staff

One part of a CIO’s job is making a convincing business case for complex ideas. How can you break through the acronyms and tech talk, and make those ideas understandable and memorable? In their book, Made to Stick: Why Some Ideas Survive and Others Die (Random House, January 2007), the Heath brothers—Chip Heath, a professor […]

If there is any question that technology initiatives must respond to business needs, it is put to rest by what readers of this magazine say they’re focusing on in 2007. More than a third of those who took our top-projects survey say they are looking to do business process improvement. The next hottest areas, customer […]

To get a sense of how important customer service is to Volvo, the $30 billion car and truck manufacturer based in Goteborg, Sweden, look no further than Volvo Cars Belgium, the company’s Brussels-based subsidiary. Whereas most IT directors report to the company CEO, president, COO or CFO, Volvo Cars Belgium’s head of IT reports directly […]

In a survey published last month, CIO Insight found that virtualization of servers and storage would get the highest percentage in I.T. spending this year. But with all the advantages virtualization offers, that shouldn’t come as too much of a surprise. Here are just five examples of how your organization can benefit from virtualization: 1. […]

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The Information Technology Association of America, an I.T. trade association, issued its 17th annual federal CIO survey this week, and IT security ranked No. 1 as the CIOs top achievement. “In some ways, this is a never ending story,” says Paul Wohlleben, a partner with Grant Thorton’s Global Public Sector, which conducted the survey for […]

A new not-for-profit consortium of IT vendors known as The Green Grid contends energy efficiency in the data center is the most significant issue facing technology and their customers today. Customer demand for concentrated computing outpaces the availability of clean, reliable power, The Green Grid said Monday, in announcing completion of its formation. In white […]

It’s no secret that Linus Torvalds, Linux’s founder, dislikes the GNOME desktop. In 2005, for example, Torvalds posted on the GNOME-usability list that “I personally just encourage people to switch to KDE.” Torvalds feels this way, in part, due to his perception that “This ‘users are idiots, and are confused by functionality’ mentality of Gnome […]

NEW YORK (Reuters) – A U.S. federal jury found that Microsoft Corp. infringed audio patents held by Alcatel-Lucent and should pay $1.52 billion in damages, Microsoft said Thursday. Microsoft said it plans to first ask the trial judge to knock down the ruling and will appeal if necessary. It said the verdict is unsupported by […]

JetBlue’s problems in the past week, as cancellations left tens of thousands of passengers stranded and tarnished the carrier’s reputation, are still being tallied, but it’s clear the company lacked a system that could reassign personnel automatically. JetBlue’s awful performance put us in mind of some other events that challenged organizations to the core and […]