CIO Insight Staff

63% of companies have deployed or are deploying CRM 75% are or will soon use CRM for data mining and analytics 43% at large companies that have deployed Crm say it deserves the bad press 59% say data integration issues led to CRM project delays and cost overruns 63% say CRM systems require a major […]

What led you to install an expertise location system? We’re a large, distributed organization made up of many companies that merged. But when we merged, we didn’t merge our operating cultures. So we have this huge, untapped resource called “each other.” How do you tap into that? People use their individual social networks-who they know. […]

AskMe Corp. Location: Bellevue, Wash. Web site: www.askmecorp.com Autonomy Corp. Location: San Francisco (U.S. headquarters) Web Site: www.autonomy.com Entopia Inc. Location: Redwood Shores, Calif. Web Site: www.entopia.com ePeople Inc. Location: Mountain View, Calif. Web Site: www.epeople.com Lotus Development Corp. Location: Cambridge, Mass. Web Site: www.lotus.com Participate Systems Inc. Location: Chicago Web Site: www.participatesystems.com Sopheon Corp. […]

Stepping into the new Terminal 1 at Toronto’s Pearson International Airport can be disorienting. Much of what travelers have come to expect from a busy airport is absent: There are no endless check-in lines; no throngs of stressed-out passengers out-maneuvering one another; no surly ticketing agents scolding those out of line. Even the security guards […]

Jim Burke, vice president of information technology and telecommunications for the Greater Toronto Airports Authority, doesn’t come across as a maverick, but he has blazed a trail at three of the world’s busiest airports with his common-use approach to IT infrastructure. The lessons he’s learned translate to other shared-services business models, too. CIO Insight: How […]

Due Diligence: Band of Gold By Eric Nee The U.S. consumer broadband market has reached a tipping point: Its growth is finally accelerating. That means greater competition between telecom and cable broadband providers—and that, in turn, means better customer service, more features, faster connections, greater availability, and lower prices. But the real key to the […]

Dr. Yogesh Malhotra, 40, is the founder and chief knowledge architect of the Brint Institute, a think tank based in Syracuse, N.Y., that focuses on corporate, as well as academic, knowledge management. According to Malhotra, KM is not a complete waste of an IT budget, but rather, a technology that requires cultural change in order […]

On a Tuesday afternoon last May, Brad Anderson found himself stumped. As an international trade specialist for the U.S. Commercial Service division at the Department of Commerce, it’s Anderson’s job to help American corporations conduct business overseas. But when a U.S.-based software company called with a question, he didn’t know what to advise. The company […]

Copies in Seconds: How a Lone Inventor and an Unknown Company Created the Biggest Communication Breakthrough Since Gutenberg By David Owen Simon & Schuster, August 2004 320 pages, $24 You can argue with the subtitle—wasn’t the telephone a bigger deal than the Xerox machine?—and you can argue that Xerox’s poor stock performance over the past […]

Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication By Nancy Flynn Amacom, July 2004 224 pages, $19.95 As the pun in the title notes, instant messaging started life as a way to let teenagers, like, communicate. But now that IM is omnipresent in business, the time […]