The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
The gap between what CIOs began striving for in 2002 versus what they are actually doing, and will continue to do for at least the next 18 months, according to Gartner surveys and research:
|What Execs Say||What They Really Mean|
|Drive top quality||Deliver "good enough"|
|Create value||Cut costs|
|Be strategic||Guerrilla development|
|Standardize||Shrink infrastructure investment|
|Start new projects||Stop what's not working|
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