The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
Investments in Spending and Training Are Low
Midmarket companies invest less time and money than larger firms in collaboration software. Larger firms are more likely to have global employees who must work together in teams. The low training figures for midtier firms also indicate that it's not just a matter of investing less in collaboration technologies, but also of neglecting investments already made.
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