The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
Use of Collaboration Technologies Doesn't Measure Up
Midtier companies are less likely than larger firms to use collaboration tools. These include videoconferencing, shared project management systems, electronic whiteboards, electronic meeting systems and knowledge management systems--tools well-suited for connecting global teams and sharing knowledge in large companies where employees are often unknown to one another.
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