The New Reality for Customer Engagement
The Real-Time Enterprise: Powering Profits with Process Automation , By Joe Bellini and Peter Fingar, Meghan-Kiffer Press, January 2003
The Power of Now: How Winning Companies Sense and Respond to Change Using Real-Time Technology , By Vivek Ranadive, McGraw-Hill Professional, 1999
Sense and Respond: Capturing Value in the Network Era , Edited by Stephen P. Bradley and Richard L. Nolan, Harvard Business School Press, 1998
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