The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
- Size up management issues, systems, budget and application needs
Collect data, identify key personnel, and cite best practices
Design ideal architecture; assess costs, choose which systems to integrate
Create IT transition teams, prioritize key IT projects and set up joint IT-business task forces
Design new IT department; determine dominant IT organization and develop migration plan
Work on communications systems first and plan next steps, including long-term integration roadmap
Combine key systems, pilot new processes, monitor progress and seek new synergies
Source: Daimlerchrysler Corp.
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