The New Reality for Customer Engagement
What is the best way to organize each value stream? This section describes the critical IT value streams for the 21st century, and how best to organize them, according to our research. Note also that each section includes brief comments about the number of companies in our study that chose each organizing option.
1. Value Innovation
Value innovation refer to the strategic analysis of business opportunities and ways in which IT can be used to strengthen business competencies, customer relationships and business partner networks. The goal of these activities is to ensure that all IT applications have a strategic focus and that IT is properly aligned with the company's strategic business efforts.
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