The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
5. Financial Management
Financial management refers to the structuring of service level agreements, tracking and benchmarking the cost of IT services, and developing the business case and ROI analyses of potential IT infrastructure investments. The goal of these activities is to ensure sound fiscal management of IT, its investments and assets, and to demonstrate evidence of the business value generated through IT.
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