Future of IT: Strategy - 4
The New Reality for Customer Engagement
Process Improvement Drives Technology Adoption
Modeling and managing processes with IT is the new nirvana. As in 2007, process improvement will be a top IT priority in 2008but due to the business climate it will more likely focus on improving productivity and service and reducing costs than on processes that add directly to revenues. Process and productivity improvement will drive much of the investment in new and emerging technologies in the near future. In particular, CIOs put great stock in business process modeling and management applications, the technology area CIOs ranked No. 1 when asked to name the most important technological developments five to 10 years from now, as well as the "technology most likely to provide business value" today. They hope it will enable companies to adjust or create complex, IT-dependent processes much more quickly and let them reap the benefits that much sooner.
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