The New Reality for Customer Engagement
Teamwork + Negotiation + Standards = Savings (Slideshow)
IT cost management is a cross-functional discipline. There are many ways to knock down costs, but not all are equally effective; companies aiming to generate the greatest savings should focus on negotiating better deals with vendors and standardizing on a few technology platforms and vendors. But the most striking finding is how important it is for IT organizations to work closely with other line organizations and put strong governance processes in place. Mechanisms and measurement tools such as service level agreements and chargebacks help. But IT organizations, by themselves, can't and shouldn't bear the entire burden of managing IT costs.
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