The New Reality for Customer Engagement
How the survey was done: CIO Insight designed the rethinking risk survey together with Advantage Business Research Inc. (www. advantageresearch.com), a Lake Success, N.Y.-based supplier of custom research services. CIOs, chief technology officers, and vice presidents of information technology and services gathered from a number of sources, including third-party lists and other Ziff Davis Media publications, were invited to participate in the study by e-mail. The questions were posted on a password-protected Web site, and 337 qualified respondents replied from June 21 to June 28, 2002. All qualified respondents described themselves as knowledgeable or very knowledgeable about their company's disaster recovery, business continuity and security practices.
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