Spending Growth Slows, But No Panic
The New Reality for Customer Engagement
Pressure to Reduce Costs Rises
Increased pressure does not mean IT is under attack. Line executives are growing more concerned about IT spending levels. But their concern is rarely fed by a perception that IT organizations are profligate spenders, according to respondents. If management is confident IT spending is being managed well, companies will be less likely to drastically slash their IT costs.
Still, IT executives will have to continue to be prudent about IT investments, demonstrating the value of IT and reducing IT costs where they can. This is especially true for the 40 percent of respondents who believe their companies should spend more on IT but work at organizations where concern about IT spending has increased. They will have a tough time getting the additional funds they want unless they prove they are controlling IT costs.
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