Trend 6: Mobile Devices Will Become Strategic Necessities
The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
Mobility is more than just talking, sending e-mail and working in a hotel lobby. Mobile phones, laptops and PDAs have emerged from their beginnings as personal communication and productivity devices to become tools for improving business efficiency and customer service.
Lower costs, the wide acceptance of mobile technologies by consumers, and the ability to access corporate data with mobile devices make it possible for strategy-minded companies to obtain business benefits that go beyond improved communication. Mobile technologies now enable companies to analyze data more effectively, reduce cycle time, and improve invoicing and inventory management.
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