Transforming Banks for a Digital Future: The Winners, The Losers, and the Strategies to Beat the Odds
Cisco continues to dominate the networking industry. For five straight years, Cisco Systems has ranked highest in this important category--an extraordinary accomplishment. But unlike any other networking vendor, Avaya saw a large boost in customer loyalty. That score rose 8 points from 2006 to 85 percent, most likely because of a five-point increase in "meeting commitments on time and on budget." Nortel Networks' loyalty score remained about the same, but it's overall score fell seven points, due largely to a 10- to 12-point drop in meeting expectations for increasing revenues, reducing costs, and quality. Motorola's overall score also slipped a few points, mostly due to a nine-point fall for "meets ROI expectations."
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