The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
Palm's failures widen RIM's edge. Last year, Palm landed the Most Improved Vendor spot in our survey. Palm reversed course in 2007, dropping eight points in its overall score. The biggest drops came in its reliability scores: 11 points lower for quality, 15 for meeting commitments. The result: Of the pure-play PDA vendors, RIM improved its customer loyalty score by six points while Palm lost five points.
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