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Resources

By Terry Kirkpatrick  |  Posted 02-01-2003 Print Email

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The New Reality for Customer Engagement


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Resources

BOOKS

Simplicity: The New Competitive Advantage
By Bill Jensen
Perseus Publishing, 2000

ARTICLES

"Fighting Complexity in IT"
By Frank Mattern, Stephan Schönwälder and Wolfram Stein
The McKinsey Quarterly; 1, 2003

PAPERS

"Organic IT"
By Frank E. Gillett, et al
TechStrategy Report
Forrester Research, Inc. April 2002

"Autonomic Computing"
IBM Corp., 2001
www-3.ibm.com/autonomic/pdfs/autonomic_computing.pdf



 

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