The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
Simplicity: The New Competitive Advantage
By Bill Jensen
Perseus Publishing, 2000
"Fighting Complexity in IT"
By Frank Mattern, Stephan Schönwälder and Wolfram Stein
The McKinsey Quarterly; 1, 2003
By Frank E. Gillett, et al
Forrester Research, Inc. April 2002
IBM Corp., 2001
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