The New Reality for Customer Engagement
Managing Crises Before They Happen: What Every Executive Needs to Know About Crisis Management
by Ian I. Mitroff
Response Ability: The Language, Structure, and Culture of the Agile Enterprise
by Rick Dove
John Wiley & Sons, Inc., 2001
www.parshift.com Paradigm Shift International hosts this online forum and information resource about adaptable corporate culture.
www.real-options.com A community site that explores how to use real options as a business strategy.
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