The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
by John P. Kotter. Harvard Business School Press, 1996.
Leading at the Edge of Chaos: How to Create the Nimble Organization
by Daryl R. Conner. John Wiley & Sons Inc., 1998.
Building Change-Readiness Capabilities in the IS Organization: Insights from the Bell Atlantic Experience
by Charles E. Clark, Nancy C. Cavanaugh, Carol V. Brown and V. Sambamurthy. MIS Quarterly, 21:4, Dec. 1997
An 10-question change-readiness assessment tool from The Software Engineering Institute at Carnegie Mellon University.
The CEO Refresher Web site offers a 9-question assessment tool.
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