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by Anthony F. Tardugno, Robert E. Matthews and Thomas R. DiPasquale. Prentice-Hall, 2000.
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by Daniel A. Menasce and Virgilio A. F. Almeida. Prentice-Hall, 2000.
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by Bobby Cameron with Julie Meringer, Christopher Dawe and Emily Jastrzembski. Forrester Research Inc.
This article was originally published on 05-01-2001