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Resources

By Peggy Sue Heath  |  Posted 05-01-2001 Print Email

WEBINAR:
Live

The New Reality for Customer Engagement


Resources

Books

IT Services Costs, Metrics, Benchmarking and Marketing
by Anthony F. Tardugno, Robert E. Matthews and Thomas R. DiPasquale. Prentice-Hall, 2000.

Scaling for E-Business: Technologies, Models, Performance, and Capacity Planning
by Daniel A. Menasce and Virgilio A. F. Almeida. Prentice-Hall, 2000.

Research

Measuring eBusiness Success
by Bobby Cameron with Julie Meringer, Christopher Dawe and Emily Jastrzembski. Forrester Research Inc.
September 2000.



 

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