Special Report: Customer-Created Content

Customers are more vocal than ever before, thanks to blogs, wikis and other collaborative Web tools. Some firms are successfully enlisting consumers to promote their brand; others have seen their strategies backfire in embarrassing ways. Our special report explores the potential—and the pitfalls—of customer-created Web content.

  • Putting Customers To Work

    Coke, Chevy and Smirnoff are among the megabrands that are using technology to let customers deliver their marketing message.

  • Advice to Marketers: Beware of Blogs

    Marketers are finding that personal weblogs are tempting tools—but done wrong, a blog is like a digital foot in the mouth.

  • Tapscott: Success Will Come From Trust, Shared Information

    In the new world of business Webs, open networking built on trust will beat out closely held proprietary resources every time.

  • Are CIOs Ignoring Web 2.0 Technologies?

    Users are taking the plunge into blogs, RSS, podcasts, tagging, and Wikis. But many CIOs have cold feet about letting users try out new, innovative technologies.

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  • Wikipedia Founder Pitches Openness to Content Managers

    Q&A: Allowing employees to work on sensitive documents without a series of strict controls isn’t as dangerous as corporate knowledge managers think, according to Jimmy Wales.

  • Expert Voices: Dave Winer

    A pioneer of RSS, blogs and podcasts looks at what’s next.

  • Too Many Blogs Spoil the Party

    All the hype around blogs in the enterprise obscures some nagging questions about the reliability of blogging services.

  • Web Politics 2.0

    In a year when online campaigns showed great potential, the election results proved that Web marketing still has some growing up to do.

  • CIO Insight Staff
    CIO Insight Staff
    CIO Insight offers thought leadership and best practices in the IT security and management industry while providing expert recommendations on software solutions for IT leaders. It is the trusted resource for security professionals who need network monitoring technology and solutions to maintain regulatory compliance for their teams and organizations.

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