How IT Spent Its Summer
How IT Spent Its Summer
The summer months were a busy time for IT pros, as employees expected continuous, unfettered access to company networks while working from home or on vacation.
Off-Site
39% of surveyed IT pros said their employee users worked remotely more than one-quarter of the time on average during the summer.
Off Line
32% said they had to deal with network access issues experienced by users working remotely.
Other Top Network Issues
Lack of working laptops: 42%, Poor app performance: 16%, Forgotten passwords: 10%
Device-Free
49% said they’d like to eliminate the use of tablets on the network, and 31% said they’d like to remove smartphones.
Unequal Treatment
25% said vacation time is more restricted for IT than other departments during the summer.
Working Break
21% said they had to stay “on call”—or even work—during their vacation, and 28% said they got stressed about the state of the network while on vacation.
Happiness Is … (Part I)
42% said they’d be much happier if employee users shared with them what apps they were downloading on laptops (i.e., avoiding shadow IT).
Happiness Is … (Part II)
29% said they’d be happier if user employees would reboot their computers before asking for help, and 21% would simply like more appreciation for their hard work.
Self-Determined
32% would feel more empowered at work if they could choose to buy the tech they need.
Super Powers
25% would love to have “X-ray vision” to figure out the source of a network problem, while 31% would appreciate having a “user mute button.”
