Mobile Collaboration: Barriers and Opportunities

 
 
By Karen A. Frenkel  |  Posted 11-24-2014 Email
 
 
 
 
 
 
 
 
 
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    Focus on Personal Productivity
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    Focus on Personal Productivity

    Both IT and business departments consistently rank enterprise personal productivity tools the highest. 90% of respondents empower employees with email access, 80% provide company calendar access and 82% let employees manage contact directories on their mobile devices.
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    Gap Between What's Provided and Perception
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    Gap Between What's Provided and Perception

    There is a gap between what IT says it's providing and what the business side says is available. Less than 30% of non-IT respondents are aware of internal and external collaboration tools, while 60% of all respondents reported being aware of these capabilities.
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    Mobile Device Policy Gap
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    Mobile Device Policy Gap

    47% of business respondents are aware of a mobile device policy at their company, whereas 83% of IT respondents claim that one is in place.
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    Business Priorities Not Met
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    Business Priorities Not Met

    40% of IT respondents rank customer service as the business process that will benefit most from mobile, compared with 24% of business respondents.
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    Disagreement Over Collaboration Maturity
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    Disagreement Over Collaboration Maturity

    21% of IT respondents call themselves "innovators" versus only 7% on the business side. Only 9% of IT respondents rate their organizations as "laggards," in contrast to 29% of business respondents.
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    Settling For Insecure Tools
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    Settling For Insecure Tools

    Companies are settling for insecure tools, but they agree that Microsoft Share Point/Office 365 is the current enterprise collaboration leader. This does not include tools like Lync and Yammer, which ranked 4 and 8, respectively.
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    The Future
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    The Future

    50% of IT respondents think 2015 will be the "Year of Enterprise Productivity." Half favor Microsoft as the most likely mobile enterprise innovator, followed by Google (35%) and Apple (25%).
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    Spending in 2015
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    Spending in 2015

    90% of IT respondents say spending on collaborative technologies next year will either match or exceed what was spent this year.
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    Beyond Personal Productivity
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    Beyond Personal Productivity

    "Enterprises need to move well beyond the current focus on personal productivity," says Harmon.ie CEO Yaacov Cohen. "We expect 2015 to be a game-changing year in mobile enterprise collaboration as the focus shifts away from individual employees and onto the connected enterprise."
 

A new study, "The State of Mobile Enterprise Collaboration 2014: From Personal Productivity Toward The Connected Enterprise on the Go," finds barriers and opportunities that are driving mobile collaboration. It also highlights a chasm between IT and business departments. The two camps are not equally mindful of mobile policy, and while IT professionals know that personal mobile productivity tools are available, business professionals are less aware. This situation points to the need for IT to take on the role of strategic adviser, to enable more mobile collaboration and improve support of the business department. Harmon.ie commissioned Scratch Marketing + Media to conduct the online survey of 1,400 information technology and line-of-business professionals in 2014. Respondents came from a broad cross-section of industries and company sizes in the United States, as well as multinational businesses. All use enterprise collaboration tools on desktop and mobile devices. Respondents include C-level executives, as well as business and IT leaders and professionals who daily use or support mobile enterprise collaboration services.

 
 
 
 
 
Karen A. Frenkel writes about technology and innovation and lives in New York City.

 
 
 
 
 
 

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