Microsoft is
investigating reports that the latest Windows Phone 7 update is causing
problems for an unknown subset of users.
Microsoft
first made the update available Feb. 21, describing it to media as a “smaller
infrastructure update that will help future updates.” The company’s roadmap
suggests a much-anticipated update, introducing cut-and-paste and faster
mobile-application loading, will appear in the first two weeks of March.
“While it may
not sound exciting, it’s still important because it’s paving the way for all
future goodie-filled updates to your phone, such as copy and paste or improved
Marketplace search,” Michael Stroh, a writer for Microsoft’s Windows team, posted
Feb. 21 on the Windows Phone Blog. “You’l need to connect your phone to
your computer and update it using either the Zune software for your PC or the
Windows Phone 7 Connector for Mac.”
Within a day,
though, some users reported their Windows Phone 7 devices stalling in
mid-update. On the company’s Windows
Phone 7 help forum, commenter threads sprouted with titles like, “WP7 Stuck
on Step 7 of 10, How long should this update take?” and “Update error with
Optimus 7.” Many affected users seemed to be reporting stalls when the update
reached either Step 6 or 7 of 10.
For more, read the eWeek article: Microsoft Investigating Windows Phone 7 Update Stalls.