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Five Ways to Improve Online Customer Service
More and more often, IT is being asked to play a critical role in building relationships with customers. According to…
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Nortel Expands VoIP Options for SMBs
Nortel Networks will continue its convergence push into the small and midsize business space on Nov. 15 when it broadens…
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U.K. Dept of Health: Prescription for Disaster
In late September, Accenture, the global management and technology consultancy, announced it was walking away from a $3.73 billion contract…
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IT Employment Numbers Show Some Slipping
With a loss of 1,800 workers, IT employment pulled back in October, according to a report released Nov. 10 by…
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Report: Spyware Threat Marches On
Despite having technology and procedures in place to prevent and remediate attacks from spyware, many companies still have difficulty stopping…
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On Your Mark, Get Set for Job-Hunting Season
Thirty-eight percent of IT professionals surveyed said they were likely to look for a new job in the third quarter…
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Sophos: Simple Malware Attacks Are Still Dangerous
While cybercriminals are becoming more organized in order to monetize their malware and online fraud efforts, researchers contend that technologically…