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Virtualization Can Save Departments, Not Just Servers
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Weak Speech Recognition Leaves Customers Cold
Problem: Companies need to take a more realistic approach to speech technologies. Recently, a potential Amtrak customer called the company’s…
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Kimberly-Clark Believes in the Future of RFID
Someday in the not-so-distant future, when you buy a box of Kleenex at the local pharmacy, it will trigger a…
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True Believers
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Trolling for Dollars
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Trend 9: IT Workers are Right to Fear Losing Jobs to India
Offshoring isn’t a top-of-mind priority for CIOs, but it is on the rise. The potential savings is tempting CIOs to…
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Excelling in Spots: Customer Evaluations by Category
Enterprise Applications SAP retains the top ranking for the third year. SAP is a company that inspires strong feelings among…
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Winners and Losers: Survey Shows Shifts in Customer Esteem
In past surveys, consulting, outsourcing and telecom firms fared poorly. But this year, Accenture and Deloitte dramatically improved their scores,…