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Case Study: Prudential Financial
Challenge Customized marketing materials Number of Users 150, with plans to expand to 800 Bottom Line Saves 50 percent on…
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Self-Service: Help Yourself
The promise of automated self-service—whether through an employee-benefits intranet, a Web-based customer-support site or an airline kiosk—has become so well-established…
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Utility Computing: Back to the Future
To download a PDF of the Utility Computing Factsheet, click here. To download a table outlining the path to Utility…
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The Sarbox Effect: Driving Shareholder Value
To view the full whiteboard, click here. For a printable version, click here. Creating value for shareholders and owners is…
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Web Extra: Sarbox Puts CIOs “On the End of the Spear”
For CIO Insight’s May 2004 issue, reporter Debra D’Agostino spoke to Bob Tillman, director of public affairs for the Association…
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Robert I. Sutton: Nasty People
I hate working with jerks. Managers who belittle and oppress one victim after another shouldn’t be hired. And if people…
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Analysis: High Speed Compliance
No one would confuse Crown Media Holdings Inc. with media giants like Time Warner Inc. and Viacom Inc. With only…
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Document Management: For the Record
To download a PDF of the Document Management Factsheet, click here. To download a chart detailing the lifecycle of a…