Vendors Pump Up VoIP for SMBs, Resellers

Better management of voice over IP technology as well as enhanced management of call center activities is the focus of several new or enhanced products to debut at the Internet Telephony conference in San Diego on October 10.

A handful of VoIP vendors, including Toshiba, Qovia, Switchvox and Spanlink Communications, are targeting small and midsize businesses and resellers with new VoIP management services, enhanced monitoring and management, and better contact center supervision features.

For more on this topic, see: Four Reasons Why VoIP is a Good Call

Toshiba America Information Systems’ Telecommunication Systems Division for its part will launch a new network assessment service based on Apparent Networks’ AppCritical tool.

The service, which Toshiba will provide directly or offer through its resellers with more VoIP experience, will provide pre-deployment assessment of the customers’ existing network or troubleshooting of installed Toshiba Strata CIX IP PBXes.

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