All Slideshows | Page 5

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    How Data Drives Better Customer Experiences

    Most organizations are now using analytics and metrics in a broad range of ways to measure the impact of customer engagement, according to a recent survey from Forbes Insights and SAS. The resulting report, titled "Data Elevates the Custome...read more
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    Best Practices for Social Media Archiving

    Organizations that do not archive content from social media platforms face significant and growing risks from their inaction, according to a white paper by Osterman Research. Twenty-six percent of organizations have had to produce content-free discovery ...read more
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    Approaching Cloud Security From the Inside-Out

    It's important to have a plan in place to protect against the most common threats to your cloud infrastructure. Understanding your vulnerabilities by thinking like an attacker and mapping your defenses to the cyber kill chain...read more
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    The Essential Requirements of a Digital CIO

    What's the difference between "yesterday's CIO" and the modern-day digital one? Digital CIOs maintain a higher profile in the corporate board room, where board members have raised their expectations of IT performance and the delivery of ne...read more
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    Why Hirers Use Social Media to Screen Candidates

    A growing number of CIOs and other hiring managers are screening job candidates by checking out their social media pages, according to a recent survey from CareerBuilder. These managers are also using search engines to research prospe...read more
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    Why IT Speed Is Essential to Business Success

    Business and tech executives said the swift pace of business and tech changes will only continue to increase for the foreseeable future—and that their organization responds too slowly to these shifts, according to a rece...read more
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    Fighting a Security War With Yesterday’s Tech

    Despite news stories highlighting nation-state hacks, the top external threat to enterprises is cyber-criminals, according to a new study. U.S. federal IT execs are the least likely to increase spending due to data breaches, however. The report, "2016...read more
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    BPM Helps CIOs Tackle the Challenge of Change

    While most organizations have some sort of business process management (BPM) system in place, global managers and executives said more tech investment is needed to get the most out of these efforts, according to a survey fr...read more
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    Why IT Spending Will Decline in 2016

    Overall IT spending is forecast to decline slightly this year compared to IT spending in 2015, according to Gartner. Currency fluctuations primarily account for the anticipated dip, as well as lingering reservations about the global economy in...read more
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    The Anatomy of Tech-Support Scams

    As IT leaders, educating non-tech employees on the dangerous scams out there (and how to avoid them) can be a time-consuming endeavor, but it's one of the most important tasks tech leaders must take on. Cyber-criminals show no mercy when it comes to naive end us...read more
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    Shifting to Hybrid IT Is No Simple Task

    Most businesses have shifted from on-premise infrastructures to hybrid IT environments, creating a dual mandate for IT professionals: increase efficiency through cloud services and ensure that critical systems, databases and applica...read more
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    How Next-Gen Databases Elevate IT Performance

    The majority of organizations predict that their deployment of next-generation database tech will outpace traditional database deployment within the next two years, according to a recent survey from Datos IO. The resulting ...read more
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    How Cloud Users Put the Business at Risk

    By now, CIOs and their IT teams must think that they've spent countless hours talking to their organization's employees about the inherent dangers of the Internet age. But risky user behavior is still alive and well, according to a recent survey from Soft...read more
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    How Tech Can Boost Sales Team Performance

    While companies are spending trillions on digital sales tools, the vast majority of sales teams aren’t taking full advantage of these investments, according to a recent survey from Accenture Interactive. The report, titled &ldquo...read more
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    U.S. Users Targeted Most by Ransomware

    Four percent of Americans, or 13 million people, have been targeted by ransomware, malicious software that blocks access to a computer or computer system until the victim pays a sum of money. Ransomware caused $350 million in damage last year, "living up to...read more
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    Why Better Tech Is Needed to ‘Get Personal’

    Marketing execs are determined to build more personalized campaigns and interactions with customers—but they don't feel they can do so with their current tech resources, according to a recent survey from Bluecore. The resulting report, ...read more
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    How False Positives Plague IT Departments

    C-level executives are "completely in the dark" about cyber-attacks against their companies, yet IT professionals revealed their organizations have been victims of advanced attacks during the past 12 months. Many security pros do not believe their compan...read more
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    When Employee Expense Report Requests Go Bad

    Could any task inspire more tedium than a marathon review of expense report submissions? You scroll and scroll—and scroll some more—with your eyes glazing over at the 25th request to get comped for a Big Mac value meal. T...read more
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    Don’t Fall on the Wrong Side of the Digital Divide

    The majority of organizations are more focused on deploying analytics to improve operations than they are on customer-centric analytics efforts, according to a recent survey from Capgemini Consulting's Digital Transformation Institute...read more
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    How IT Drives Innovation in Customer Content

    Nearly all execs feel that delivering personalization in content remains key to reaching customers—and many are relying on tech advancements to do this, according to a recent survey from PwC and Forbes Insights. The resulting ...read more
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